Return & Refund Policy
Return Policy – Orlune
Thank you for shopping with Orlune. We want you to feel confident with every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
Items may be returned within 14 days of delivery.
To be eligible for a return, the product must be:
- Unused and in its original condition
- Undamaged and not installed or heavily used
- Returned in the original packaging with all accessories, manuals, and parts included
- Accompanied by a valid proof of purchase or order number
For home appliance products, please ensure the item is carefully packaged before returning to avoid damage during transit.
Return Process
To request a return, please contact our support team at:
Please include your order number, the reason for return, and photos or videos if the item is damaged, defective, or incorrect.
Once your request is reviewed and approved, we will provide return instructions and the return address. Please do not send the item back before receiving approval from our support team.
Shipping Costs
Return shipping costs may be covered depending on the situation.
If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will provide further assistance.
If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, the return shipping fee may be the customer’s responsibility.
Original shipping fees may not be refundable unless the return is due to our error.
Refunds
Refunds will be issued after we receive and inspect the returned item.
Please allow up to 14 days for us to process your refund after the returned item has been received. Depending on your bank or payment provider, it may take 1–2 billing cycles for the refund to appear in your account.
You will receive an email confirmation once your refund has been processed.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos or videos showing the issue. We will review your case and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer misuse
- Products missing original packaging, accessories, manuals, or parts
- Customized or personalized products
- Gift cards
- Digital products
- Items returned without prior approval
Contact Us
For any questions regarding this Return Policy, please contact us at: