Contact Us

Questions, Feedback, or Need Help?

Thank you for shopping with Orlune. If you have any questions about our home appliance products, your order, shipping, returns, or product compatibility, feel free to contact us anytime. We’re always happy to help!

Please email us at: qgnhmtiocru@outlook.com
To help us assist you faster, please include your name, order number, contact phone number, and city. If your request is related to a product issue, damaged item, incorrect item, or appliance compatibility, please also attach clear product photos or videos.

Customer Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: 10:00 AM – 6:00 PM
  • Sunday: Closed

We aim to respond to most inquiries within 24–48 business hours. Response times may be slightly longer during weekends, holidays, or high-volume periods.

Frequently Asked Questions (FAQ)

Q: When will I receive my order?
A: Orders are usually processed within 3–7 business days. After shipping, delivery typically takes 14–30 business days, depending on your location, warehouse processing, customs clearance, and carrier conditions. Please allow extra time during holidays or peak seasons.

Q: How can I track my order?
A: Once your order has been shipped, you may receive a tracking number by email. Please allow some time for the tracking information to update after the package has been dispatched.

Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us as soon as possible at qgnhmtiocru@outlook.com. Include your order number and clear photos or videos of the issue so we can review your case and provide a suitable solution.

Q: Are your home appliance products suitable for my country?
A: Some products may have different plug types, voltage requirements, or power specifications. Please check the product details carefully before purchasing. If you are unsure whether a product is suitable for your region, please contact us before placing your order.

Q: What is your return policy?
A: Eligible items may be returned according to our Return Policy. Once we receive and inspect the returned item, we will process a refund or exchange where applicable. Please allow up to 14 days for processing.

Q: How can I contact Orlune regarding my order?
A: You can email us at qgnhmtiocru@outlook.com or use the contact form on our website.