Payment Policy

Payment & Order Information – Orlune

What Payment Methods Do You Accept?

We accept the following secure payment methods:

● PayPal
We use PayPal to process secure payments. You can pay using Visa, MasterCard, American Express, Discover, or your PayPal account through PayPal.

● Credit & Debit Cards
We also accept direct payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

All payment information is processed securely through trusted payment providers. Orlune does not store your full credit card details.

Which Currency Will I Be Charged In?

All payments are processed in USD. If your card or payment account uses another currency, your bank or payment provider may apply a currency conversion rate or additional fees.

Do You Offer Installment Payments?

Currently, we do not offer installment payments. All orders must be paid in full at checkout.

Can I Change or Modify My Order?

If you need to change your order, shipping address, product option, plug type, or other order details, please contact us as soon as possible at qgnhmtiocru@outlook.com.

  • We can assist with changes before your order is shipped.
  • Once the order has been shipped, it cannot be modified.
  • Please make sure your shipping address, contact information, and product specifications are correct before completing payment.

Can I Cancel My Order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to assist if the order has not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In that case, you may refer to our Return Policy after receiving the item.

Home Appliance Product Notice

Some Orlune products may have specific plug types, voltage requirements, or power specifications. Before placing an order, please carefully check the product description, plug type, voltage information, size, and usage instructions.

If you are unsure whether a product is suitable for your country or region, please contact us before purchasing.

Didn’t Receive a Confirmation Email?

If you did not receive your order confirmation email:

  • Please check that your email address was entered correctly.
  • Check your spam or junk folder.
  • You can log in to your account to view your order details if an account was created.
  • If you still need help, contact us at qgnhmtiocru@outlook.com.

Payment Issues

If your payment fails or is declined, please check your card details, billing address, available balance, or contact your bank/payment provider for more information.

You may also try using another payment method. If the issue continues, please contact us and we’ll be happy to help.